We are looking for Dutch speaking inbound customer advisors (m/f/d) for our customer Zalando. This is a home office position.
Why start at SYKES?
Sykes offers you real career opportunities, no matter what your professional life has been like so far!
- We reward a good performance with a bonus of up to € 150 per month - in addition to the fixed salary of € 1670 per month (gross at full time) and a bonus of € 300 for your language skills on top
- The hardware - PC, screens, headset, mouse, and keyboard - will of course be provided by us and for the electricity and internet costs you will receive a monthly flat rate of 50 €
- 20, 25, 30, 35 or 40 hours per week - we offer you the contract that suits you
- 20% employee discount to shop at Zalando!
- No weekend work
- Company discounts for a well-known fitness studio as well as fashion, travel, technology and leisure
- Additional earning opportunities as part of our “refer a friend” program
- You are part of a team, even in your home office. That’s why you will regularly receive small gifts from us in the mail
What you will do at SYKES:
- You take incoming calls and answer e-mails
- You answer questions about Zalando's products and services
- You help with parcel returns and invoices
- You access our customer database and update all points with every phone call
- Your working hours: Monday to Sunday 8:00 - 22:00
- You speak Dutch and English
- You can communicate well in writing
- You do not have any difficulties using a PC
- You enjoy helping people
- You have the talent to show understanding
- You enjoy being part of a team and understand the responsibility that comes with it
Requirements to work from home:
- A broadband connection (DSL, VDSL or cable connection)
- An Internet speed of at least 16 Mbit / s downstream and 1 Mbit / s upstream.
- Your computer must be connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and be connected in the home network exclusively with IPv4.
- A lockable, separate room in which you can work undisturbed
- An ergonomic workplace
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.
Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.