Located just outside of Paris, we are actively recruiting German speakers for Customer Service advisor positions in the automotive and prêt-à-porter domains.
Candidates must also speak a good level of English as the official company language is English.
ABOUT THE POSITION:
You will have to manage:
- Incoming and outgoing calls
- Professional emails and chat
- Excellent oral and written communication plus great interpersonal skills
- Active listening
- Able to make appropriate decision with view to optimize the customer satisfaction
- Sense of service, quality and results, with a customer centric twist
- Dynamic, stress resistant, reacting promptly and willing to propose solutions
- Organized, team worker, dedication, engagement and diligence.
- Mastering techniques of distant customer relationship, advice, sales, care…
- The knowledge of the product (after training)
- Good knowledge of basic computer tools and software